Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please [provide instructions for customers to contact you regarding missing refunds].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

1. To return your product, you should [provide instructions for the return shipping process]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
3. We understand that occasionally, customers may need to return food products. Our policy lasts [number] days from the date of delivery. If [number] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
4. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
5. 1.3. Several types of goods are exempt from being returned, including perishable food items that have been opened or partially consumed.
6. To initiate a return, please [provide instructions for how customers can contact you or initiate the return process].

Need help?

Contact us at {email} for questions related to refunds and returns.